Be Our Guest

Be Our Guest
Author: The Disney Institute,Theodore Kinni
Release: 2003-06
Editor: Unknown
Pages: 206
ISBN: PSU:000057229805
Language: en
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DESCRIPTION BOOK:

Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.

Be Our Guest

Be Our Guest
Author: Disney Institute
Release: 2003-06-01
Editor: Turtleback
Pages: 207
ISBN: 0613920791
Language: en
Available for:

DESCRIPTION BOOK:

Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.

Be Our Guest

Be Our Guest
Author: Gray Malin
Release: 2018-05-01
Editor: Abrams
Pages: 48
ISBN: 9781683352808
Language: en
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DESCRIPTION BOOK:

Welcome to the Parker Palm Springs, where you’ll experience a delightful time away, filled with everything you’d expect from a sunny, California vacation. There’s tennis courts and a lemonade stand, a gorgeous pool, and a lawn for croquet. But, the other guests and staff are more than a little unexpected . . . From the New York Times bestselling photographer of Beaches, Gray Malin, comes Be Our Guest!, Malin’s first children’s picture book, compiled from his acclaimed series of photographs Gray Malin at the Parker Palm Springs. If Eloise had lived in an animal-only hotel, it would have had the style and whimsy of the Parker. Just reading Be Our Guest! will whisk children away on a temporary holiday, which is nothing less than extraordinary.

Be My Guest

Be My Guest
Author: CONRAD AUTOR HILTON,Conrad N. Hilton
Release: 1984
Editor: Simon and Schuster
Pages: 292
ISBN: 9780671761745
Language: en
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Be My Guest

Be My Guest
Author: Priya Basil
Release: 2019-10-24
Editor: Canongate Books
Pages: 89
ISBN: 9781786898500
Language: en
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DESCRIPTION BOOK:

‘A brave and beautiful exploration into food, race, memory and the very meaning of life. I read it greedily - and so will you’ Meera Sodha, author of Fresh India The dinner table, among friends, is where the best conversations take place – talk about the world, religion, politics, culture, love and cooking. In the same way, Be My Guest is a conversation about all these things, mediated through the sharing of food. We live in a world where some have too much and others not enough, where migrants and refugees are both welcomed and vilified, and where most of us spend less and less time cooking and eating together. Priya Basil explores the meaning and limits of hospitality today, and in doing so she invites us to consider that how much we have in common may depend on what we are willing to share.

So You Want to Talk About Race

So You Want to Talk About Race
Author: Ijeoma Oluo
Release: 2019-09-24
Editor: Seal Press
Pages: 272
ISBN: 9781541619227
Language: en
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DESCRIPTION BOOK:

In this New York Times bestseller, Ijeoma Oluo offers a hard-hitting but user-friendly examination of race in America Widespread reporting on aspects of white supremacy -- from police brutality to the mass incarceration of Black Americans -- has put a media spotlight on racism in our society. Still, it is a difficult subject to talk about. How do you tell your roommate her jokes are racist? Why did your sister-in-law take umbrage when you asked to touch her hair -- and how do you make it right? How do you explain white privilege to your white, privileged friend? In So You Want to Talk About Race, Ijeoma Oluo guides readers of all races through subjects ranging from intersectionality and affirmative action to "model minorities" in an attempt to make the seemingly impossible possible: honest conversations about race and racism, and how they infect almost every aspect of American life. "Oluo gives us -- both white people and people of color -- that language to engage in clear, constructive, and confident dialogue with each other about how to deal with racial prejudices and biases." -- National Book Review "Generous and empathetic, yet usefully blunt . . . it's for anyone who wants to be smarter and more empathetic about matters of race and engage in more productive anti-racist action." -- Salon (Required Reading)

Uncommon Service

Uncommon Service
Author: Frances Frei,Anne Morriss
Release: 2012
Editor: Harvard Business Press
Pages: 262
ISBN: 9781422133316
Language: en
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DESCRIPTION BOOK:

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Be Our Guest

Be Our Guest
Author: William Terry
Release: 2022-10-24
Editor: Walter de Gruyter GmbH & Co KG
Pages: 271
ISBN: 9783110639926
Language: en
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DESCRIPTION BOOK:

Adopting a geographic lens to examine the employment of guest workers in the United States, Be Our Guest offers readers the most comprehensive analysis of guest work in tourism that has been produced to date. In weaving together the constellation of political and economic factors that exist across multiple scales, the case is made for how and why so many tourism-dependent areas of the United States have developed a dependency on temporary foreign workforces. Towards a holistic approach, special emphasis is placed on the economic histories of these areas and shifting patterns of employment, seasonality, gentrification, and related housing shortages. Throughout are the voices of stakeholders involved in every aspect of guest work: human resources managers battling labor shortages, town planners mitigating workforce housing shortages, and attorneys and advocates helping to directly assist migrant workers and affect policy changes. These perspectives are coupled with detailed analysis of state policies regarding guest worker visa programs and labor market stress to illustrate a vivid picture of the precarious lives of the migrant laborers who arrive in the United States. Be Our Guest serves to specifically address a lacuna on the critical tourism studies side and the growing concern on the practitioner side over workforce quality and supply. Nevertheless, it is a benefit for everyone with an interest in issues of labor migration, precarity, housing policy, and immigration reform.

Come Lord Jesus Be Our Guest

Come  Lord Jesus  Be Our Guest
Author: Marian Korth
Release: 2013-05-30
Editor: Inspiring Voices
Pages: 234
ISBN: 9781462406036
Language: en
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DESCRIPTION BOOK:

Come, Lord Jesus, be our guest. And he cameas a homeless man, a stranger, a friend. Marian Korth and her partner, Mim Jacobson, have served breakfast to thousands of overnight guests in their home, but they didnt bother to offer a cup of coffee to a homeless man huddling on their doorstep one cold winter morning. Why didnt they welcome this Jesus into their home? Marian has more to learn about hospitality, even after sixty years of adventures in hospitality. She can tell stories about being hospitable (or not) from: Growing up on a small dairy farm in Wisconsin Living in Chicago for twenty years Returning to Wisconsin and turning their farmhouse into a bed and breakfast Providing end-of-life care for guests who live with Marian and Mim in their home Transforming their bed and breakfast into a spiritual retreat center Kindness is the common thread that runs through all these adventures in hospitality. The first verse Marian memorized as a child was Ephesians 4:32, Be ye kind, one to another, tender-hearted, forgiving one another, even as God for Christs sake hath forgiven you. (She memorized it and still thinks about it in the King James Version.) In these stories, Marian reflects on what God is telling her about being hospitable. She thinks its pretty exciting to know that God has told us, Be ready with a meal or a bed when its needed. Why, some have extended hospitality to angels without ever knowing it! (Hebrews 13:2 The Message)

Summary of Disney Institute s Be Our Guest by Milkyway Media

Summary of Disney Institute   s Be Our Guest by Milkyway Media
Author: Milkyway Media
Release: 2018-08-31
Editor: Milkyway Media
Pages: 35
ISBN:
Language: en
Available for:

DESCRIPTION BOOK:

Be Our Guest: Perfecting the Art of Customer Service (2011)by Disney Institute and Theodore Kinni outlines the Walt Disney Company’s approach to customer service. Disney Institute, the company’s professional development arm, trains people from other businesses, nonprofits, and government agencies to adapt Disney’s customer service strategies for their own organizations… Purchase this in-depth summary to learn more.

Be Our Guest Revised and Updated Edition

Be Our Guest  Revised and Updated Edition
Author: The Disney Institute,Theodore Kinni
Release: 2011-12-16
Editor: Disney Electronic Content
Pages: 224
ISBN: 9781423140146
Language: en
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DESCRIPTION BOOK:

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Be My Guest

Be My Guest
Author: Fay Lewis
Release: 2011-11-05
Editor: Penguin Random House South Africa
Pages: 224
ISBN: 9781431702756
Language: en
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DESCRIPTION BOOK:

Whether you’re a beginner when it comes to entertaining guests, or an old hand, you’ll find inspiration in Be My Guest. Fay Lewis provides all the décor element ideas, menu planning, and general advice you will need to ensure a successful occasion. Best of all, your guests will leave with nothing but admiration for your professional and stylish hosting skills. Each chapter deals with a different type of event, from brunches, through tea parties, family get-togethers and glamorous cocktail parties, to grand dinners. Recipes are included for all the menus provided and have been triple-tested in accordance with Fay’s high standards. There are general hints and tips on entertaining, including table settings, food and wine pairing, linen, flower arrangements and the correct glass- and dinnerware. Lavishly illustrated with sumptuous food and table photography, Be My Guest is your indispensable guide to entertaining.

Be My Guest

Be My Guest
Author: Rena Kirdar Sindi
Release: 2002
Editor: Editions Assouline
Pages: 196
ISBN: 2843233453
Language: en
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DESCRIPTION BOOK:

Presents a guide to planning a successful theme party, covering such topics as entertainment, invitations, venue, dress, music, decor, and the menu.

Beauty and the Beast

Beauty and the Beast
Author: Disney Enterprises (1996- ),Parragon Book Service Limited
Release: 2007-01
Editor: Unknown
Pages: 329
ISBN: 1405480130
Language: en
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DESCRIPTION BOOK:

The Experience

The Experience
Author: Bruce Loeffler,Brian Church
Release: 2015-03-23
Editor: John Wiley & Sons
Pages: 304
ISBN: 9781119028772
Language: en
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DESCRIPTION BOOK:

Bring Disney-level customer experience to your organizationwith insider guidance The Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer experience­— the Walt Disney Company. Co-Author Bruce Loefflerspent ten years at Disney World overseeing service excellence, andhas partnered with Brian T. Church in this book, to show you how tobring that same level of care and value to your own organization.Based on the I. C.A.R.E. model, the five principles —Impression, Connection, Attitude, Response, and Exceptionals— give you a solid framework upon which to raise the level ofyour customer experience. You will learn how to identify yourcustomer service issues and what level of Experience you arecurrently offering. You can then determine exactly what the"customer experience" should be for your company, and the changesrequired to make it happen. The Walt Disney Company is the most recognized name in the worldfor customer service. The "Disney Experience" draws customers fromall around the world,. This book describes what it takes to achievethat level of Experience, and how any organization can do it withthe right strategy and attention to detail. When the Experience isenhanced, the opportunity arises to convert customers toambassadors who will share their Experience with others. Find "the experience" and what it means to theOrganization Learn the five levels of experience, and why most companiesfail at it Identify service problems that face every company in themarketplace Utilize the Experience Quotient and apply the I. C.A.R.E.principles Learn how to convert customers to ambassadors who share theirstory with others Customers are the lifeblood of business. A great product offeringisn't enough in today's marketplace, where everyone's looking foran "experience.” Imagine the kind of value a Disney-levelcustomer experience could bring to your organization. TheExperience is a guide to getting there, from an insider'sperspective.

Be My Guest

Be My Guest
Author: Pierre Sauvage
Release: 2020-09-15
Editor: Rizzoli Publications
Pages: 0
ISBN: 9782081513396
Language: en
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DESCRIPTION BOOK:

Pierre Sauvage invites us into the homes of twenty influential tastemakers, offering inspiration from living and dining room interiors to table settings, floral arrangements, and recipes. The most welcoming homes reflect the personality of the host and beckon guests to sit down and stay for a while among friends. Pierre Sauvage, owner and creative director of the Parisian design firm Casa Lopez, invites the reader to visit some of the world's most talented hosts, who hail from the beauty, fashion, interior design, and art worlds--tastemakers such as Martina Mondadori, Aerin Lauder, Carolina Irving, Jacques Garcia, Linda Pinto, Christian Louboutin, Chahan Minassian, Patrick Perrin, Terry de Gunzburg, Jamie Creel, and Robert Couturier. Signature details from their chic and stylish interiors are brought into focus in a richly detailed volume featuring photographs of gorgeous art-filled dining rooms, sumptuous floral arrangements, unique furniture, fine tableware, festive tablescapes, and playful garden picnics. With flair and sophistication, exquisite table settings provide the backdrop for favorite recipes selected by each host, including arugula and crab salad, chicken with morel mushrooms, lemon tiramisu, and peach sorbet. The perfect book for anyone who loves to entertain, Be My Guest will provide endless sources of inspiration and delight.

If Disney Ran Your Hospital

If Disney Ran Your Hospital
Author: Fred Lee
Release: 2004
Editor: Amer Hospital Assn
Pages: 228
ISBN: CORNELL:31924101521890
Language: en
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DESCRIPTION BOOK:

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

The Disney Fake Book

The Disney Fake Book
Author: Hal Leonard Corp.
Release: 2016-11-01
Editor: Hal Leonard Corporation
Pages: 288
ISBN: 9781495084485
Language: en
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DESCRIPTION BOOK:

(Fake Book). This fourth edition features even more Disney favorites, including hits from their most recent movie and television releases. 240 songs in all, including: The Bare Necessities * Be Our Guest * Beauty and the Beast * Can You Feel the Love Tonight * Circle of Life * The Climb * Colors of the Wind * Do You Want to Build a Snowman? * A Dream Is a Wish Your Heart Makes * For the First Time in Forever * Go the Distance * Happy Working Song * He's a Pirate * How Do You Know? * I See the Light * Immortals * King of New York * Lava * Let It Go * The Parent Trap * Part of Your World * A Pirate's Life * Reflection * Seize the Day * Some Day My Prince Will Come * True Love's Kiss * Under the Sea * When I See an Elephant Fly * When She Loved Me * When Will My Life Begin? * When You Wish Upon a Star * A Whole New World * Winnie the Pooh * Written in the Stars * You Are the Music in Me * You'll Be in My Heart * Zip-a-Dee-Doo-Dah * and many more.

Disney U How Disney University Develops the World s Most Engaged Loyal and Customer Centric Employees

Disney U  How Disney University Develops the World s Most Engaged  Loyal  and Customer Centric Employees
Author: Doug Lipp
Release: 2013-03-29
Editor: McGraw Hill Professional
Pages: 256
ISBN: 9780071808088
Language: en
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DESCRIPTION BOOK:

Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

Creating Magic

Creating Magic
Author: Lee Cockerell
Release: 2008-10-14
Editor: Currency
Pages: 224
ISBN: 9780385528283
Language: en
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DESCRIPTION BOOK:

“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.