Delivering Happiness

Delivering Happiness
Author: Tony Hsieh
Release: 2010-06-07
Editor: Grand Central Publishing
Pages: 272
ISBN: 044657631X
Language: en
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DESCRIPTION BOOK:

#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. To learn more about the book, go to www.deliveringhappinessbook.com.

Beyond Happiness

Beyond Happiness
Author: Jenn Lim
Release: 2021-10-12
Editor: Grand Central Publishing
Pages: 265
ISBN: 9781538736890
Language: en
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DESCRIPTION BOOK:

The co-founder and CEO of Delivering Happiness updates the Delivering Happiness model for our new abnormal, showing organizations of every kind how to cultivate a culture that can adapt to change, be highly profitable, and support all its people...starting with yourself. *WALL STREET JOURNAL BESTSELLER* *Named a Top Business Book of 2021 by Forbes* Jenn Lim has dedicated her career to helping organizations from name-brand industry leaders to innovative governments build workplace cultures that benefit both their employees and their bottom line, with less employee turnover, greater engagement, and higher profits. Her culture consultancy, Delivering Happiness, demonstrates the profound impact happiness can have on businesses' ability to thrive in our ever-changing times. In this book, she clearly and concretely shows the way the model works in a hyper-connected fast-paced world, beginning with each individual defining their sense of values and purpose (the ME), and rippling through the organization ecosystem (the WE and the COMMUNITY) in waves of impact. Drawing on a deep understanding of the science of happiness, Jenn shows how bringing your whole self to work allows you to do your best work every day -- no matter what role you play at your company or what crisis might come at you next. She explains how true happiness comes from living your true purpose, and offers case studies to show how companies can help individuals align their purpose with the company mission. This innovation in organizational design and company culture is no longer a nice-to-have. It’s the future of work, and it’s here now. In this life-changing guide, you'll be empowered to find greater purpose in your own life and career, and to spread that power to others in your business and beyond.

Passion Purpose

Passion   Purpose
Author: John Coleman,Daniel Gulati,W. Oliver Segovia
Release: 2012
Editor: Harvard Business Press
Pages: 312
ISBN: 9781422162668
Language: en
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DESCRIPTION BOOK:

Provides an overview of the big issues in the business world today, with firsthand accounts from young leaders tasked with tackling these issues head on.

Happy at Any Cost

Happy at Any Cost
Author: Kirsten Grind,Katherine Sayre
Release: 2022-03-15
Editor: Simon and Schuster
Pages: 320
ISBN: 9781982187002
Language: en
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DESCRIPTION BOOK:

From award-winning Wall Street Journal reporters, “a startling portrait of one of our greatest tech visionaries, Zappos CEO Tony Hsieh” (Robert Kolker, author of Hidden Valley Road), reporting on his short life and untimely death and what they mean for our culture’s pursuit of happiness. Tony Hsieh—CEO of Zappos, Las Vegas developer, and all-around beloved entrepreneur—was famous for spreading happiness. He lived and breathed this philosophy, instilling an ethos of joy at his company and outlining his vision for a better workplace in his New York Times bestseller Delivering Happiness. He promoted a workplace where bosses treated employees like family members, where stress was replaced by playfulness, and where hierarchies were replaced with equality and collaboration. His outlook shaped Silicon Valley and the larger business world. Hsieh used his position at work to integrate levity into a normally competitive environment. He aspired to build his own utopian cities, pouring millions of dollars into real estate and small businesses, first in downtown Las Vegas, Nevada—where Zappos was headquartered—and then in Park City, Utah. He gave generously to his employees and close friends, including throwing infamous Zappos parties and organizing gatherings at his home, an Airstream trailer park. When Hsieh died suddenly in November of 2020, the news shook the business and tech world. Wall Street Journal reporters Kirsten Grind and Katherine Sayre quickly realized the importance of the story because of Hsieh’s stature in the industry, but as they dug into the details of his final months, they realized there was a bigger story to tell. They found that Hsieh’s obsession with happiness masked his darker struggles with addiction, mental health, and loneliness. In the last year of his life, he spiraled out of control, cycling out of rehab and into the waiting arms of friends who enabled his worst behavior, even as he bankrolled them from his billion-dollar fortune. Happy at Any Cost sheds light on one of the most venerated, yet vulnerable, business leaders of our time. It's about our culture’s intense need to find “happiness” at all costs, our misguided worship of entrepreneurs, the stigmas still surrounding mental health, and how the trappings of fame can mask all types of deeper problems. In turn, it reveals how we conceptualize success—and define happiness—in our modern age.

Crush It

Crush It
Author: Gary Vaynerchuk
Release: 2009-10-13
Editor: Harper Collins
Pages: 160
ISBN: 9780061959332
Language: en
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DESCRIPTION BOOK:

In Crush It!, online marketing trailblazer Gary Vaynerchuk tells business owners what they need to do to boost their sales using the internet—just as he has done to build his family’s wine store from a $4 million business to a $60 million one. Crush It! will show readers how to find their passion, then step by step how to turn it into a flourishing, monetized business.

The Power of WOW

The Power of WOW
Author: The Employees of Zappos.Com,Tony Hsieh,Mark Dagostino
Release: 2019-10-22
Editor: BenBella Books
Pages: 272
ISBN: 9781948836821
Language: en
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DESCRIPTION BOOK:

Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

Delivering Happiness A Round Table Comic

Delivering Happiness   A Round Table Comic
Author: Tony Hsieh,Rob Ten Pas
Release: 2012-03
Editor: Writers of the Round Table
Pages: 80
ISBN: 1610660242
Language: en
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DESCRIPTION BOOK:

The CEO of the successful online shoe retailer Zappos explains, in graphic novel format, how he used the science of happiness to boost sales and deliver contentment to his employees, customers, investors, and vendors.

Onward

Onward
Author: Howard Schultz,Joanne Gordon
Release: 2012-03-27
Editor: Rodale Books
Pages: 368
ISBN: 9781609613464
Language: en
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DESCRIPTION BOOK:

In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success. In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering you a snapshot of the recession that left no company unscathed, the book shows in riveting detail how one company struggled and recreated itself in the midst of it all. In addition, you’ll get an inside look into Schultz's central leadership philosophy: It's not about winning, it’s about the right way to win. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Ultimately, Schultz gives you a sense of hope that, no matter how tough times get, the future can be more successful than the past.

The Effortless Experience

The Effortless Experience
Author: Matthew Dixon,Nick Toman,Rick DeLisi
Release: 2013-09-12
Editor: Penguin
Pages: 258
ISBN: 9781591845812
Language: en
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DESCRIPTION BOOK:

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

Workplace Wellness that Works

Workplace Wellness that Works
Author: Laura Putnam
Release: 2015-06-08
Editor: John Wiley & Sons
Pages: 352
ISBN: 9781119055723
Language: en
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DESCRIPTION BOOK:

A smarter framework for designing more effective workplacewellness programs Workplace Wellness That Works provides a freshperspective on how to promote employee well-being in the workplace.In addressing the interconnectivity between wellness andorganizational culture, this book shows you how to integratewellness into your existing employee development strategy in morecreative, humane, and effective ways. Based on the latest researchand backed by real-world examples and case studies, this guideprovides employers with the tools they need to start making adifference in their employees' health and happiness, and promotingan overall culture of well-being throughout the organization.You'll find concrete, actionable advice for tackling the massiveobstacle of behavioral change, and learn how to design andimplement an approach that can most benefit your organization. Promoting wellness is a good idea. Giving employees theinspiration and tools they need to make changes in their lifestylesis a great idea. But the billion-dollar question is: what dothey want, what do they need, and how do we implement programs tohelp them without causing more harm than good? WorkplaceWellness That Works shows you how to assess your organization'sneeds and craft a plan that actually benefits employees. Build an effective platform for well-being Empower employees to make better choices Design and deliver the strategy that your organizationneeds Drive quantifiable change through more creativeimplementation Today's worksite wellness industry represents a miasma ofcompeting trends, making it nearly impossible to come away withtangible solutions for real-world implementation. Harnessing abroader learning and development framework, Workplace WellnessThat Works skips the fads and shows you how to design a smarterstrategy that truly makes a difference in employees'lives—and your company's bottom line.

Emotional Equations

Emotional Equations
Author: Chip Conley
Release: 2012-01-10
Editor: Simon and Schuster
Pages: 288
ISBN: 9781451607277
Language: en
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DESCRIPTION BOOK:

“An invaluable operating manual,” says Tony Hsieh, Zappos CEO and author of Delivering Happiness. Using brilliantly simple logic that illuminates the universal truths in common emotional challenges, popular motivational speaker and bestselling author Chip Conley has written “a fresh, original guide to an authentic and fulfilling life.”* With a foreword by Tony Hsieh, CEO of Zappos and author of Delivering Happiness When Chip Conley, dynamic author of the bestselling Peak, suffered a series of devastating personal and professional setbacks, he began using what he came to call “Emotional Equations” (such as Joy = Love - Fear) to help him focus on the variables in life that he could handle, rather than dwelling on the parts he couldn’t, such as the bad economy, death, and taxes. Using brilliantly simple logic that illuminates the universal truths in common emotional challenges, Emotional Equations offers a way to identify the elements in our lives that we can change, those we can’t, and how to better understand our emotions so they can help us . . . rather than hurt us. Equations like “Despair = Suffering - Meaning” and “Happiness = Wanting What You Have ÷ Having What You Want” have been reviewed for mathematical and psychological accuracy by experts. Now Conley tells his own comeback story and those of other resilient people and inspiring role models who have worked through emotional equations in their own lives. Emotional Equations arms you with practical strategies for turbulent times.

Why Simple Wins

Why Simple Wins
Author: Lisa Bodell
Release: 2016-10-13
Editor: Routledge
Pages: 224
ISBN: 9781351817677
Language: en
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DESCRIPTION BOOK:

Imagine what you could do with the time you spend writing emails every day. Complexity is killing companies' ability to innovate and adapt, and simplicity is fast becoming the competitive advantage of our time. Why Simple Wins helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today's corporate world to create a corporate culture where valuable, essential, meaningful work is the norm. By learning how to eliminate redundancies, communicate with clarity, and make simplification a habit, individuals and companies can begin to recognize which activities are time-sucks and which create lasting value. Lisa Bodell's simplification method has several unique principles: Simplification is a skill that's available to us all, yet very few leaders use it. Simplification is the right thing to do--for our customers, for our company, and for each other. Operating with simplification as our core business model will make it easier to be respectful of each other's time. Simplification drives culture, and culture in turn drives employee engagement, customer relations, and overall productivity. This book is inspired by Bodell's passion for eliminating barriers to innovation and productivity. In it, she explains why change and innovation are so hard to achieve--and it's not what you might expect. The reality is this: we spend our days drowning in mundane tasks like meetings, emails, and reports. These are often self-created complexities that prevent us from getting to the meaningful work that truly matters. Using simple stories and techniques, Why Simple Wins shows that by using simplicity as an operating principle, we can eliminate the busy work that puts a chokehold on us every day, and instead spend time on the work that we value.

The Happiness Equation

The Happiness Equation
Author: Neil Pasricha
Release: 2016-03-08
Editor: Penguin
Pages: 320
ISBN: 9780698155695
Language: en
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DESCRIPTION BOOK:

The #1 international bestseller from the author of The Book of Awesome that “reveals how all of us can live happier lives” (Gretchen Rubin). What is the formula for a happy life? Neil Pasricha is a Harvard MBA, a New York Times–bestselling author, a Walmart executive, a father, a husband. After selling more than a million copies of the Book of Awesome series, wherein he observed the everyday things he thought were awesome, he now shifts his focus to the practicalities of living an awesome life. In his new book The Happiness Equation, Pasricha illustrates how to want nothing and do anything in order to have everything. If that sounds like a contradiction in terms, you simply have yet to unlock the 9 Secrets to Happiness. Each secret takes a piece out of the core of common sense, turns it on its head to present it in a completely new light, and then provides practical and specific guidelines for how to apply this new outlook to lead a fulfilling life. Once you've unlocked Pasricha’s 9 Secrets, you will understand counter intuitive concepts such as: Success Does Not Lead to Happiness, Never Take Advice, and Retirement Is a Broken Theory. You will learn and then master three brand-new fundamental life tests: the Saturday Morning Test, The Bench Test, and the Five People Test. You will know the difference between external goals and internal goals and how to make more money than a Harvard MBA (hint: it has nothing to do with your annual salary). You will discover that true wealth has nothing to do with money, multitasking is a myth, and the elimination of options leads to more choice. The Happiness Equation is a book that will change how you think about pretty much everything—your time, your career, your relationships, your family, and, ultimately, of course, your happiness.

The Kingdom of Happiness

The Kingdom of Happiness
Author: Aimee Groth
Release: 2017-02-21
Editor: Simon and Schuster
Pages: 336
ISBN: 9781501129902
Language: en
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DESCRIPTION BOOK:

"An inside look at the CEO of Zappos, Tony Hsieh, one of the most enigmatic and successful entrepreneurs of our time, and his quest to create his own version of utopia in the center of Las Vegas"--

Fear of Missing Out

Fear of Missing Out
Author: Patrick J. McGinnis
Release: 2020-05-05
Editor: Sourcebooks, Inc.
Pages: 256
ISBN: 9781492694953
Language: en
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DESCRIPTION BOOK:

What are you really missing out on? You're home on a Friday night, scrolling through Instagram, ready to go to bed. You see pictures on your timeline of a party you were invited to, but didn't go to. You were confident when you said no, but now you can't stop thinking about it, and you start feeling worse. You have FOMO, or, Fear of Missing Out. Coined in a Harvard Business School article, FOMO has become a global term to describe the decimating anxiety when thinking other people are having better, more fulfilling, experiences than you are. It's a natural, biological response, but that doesn't make it feel any better. Amplified by the rise of social media, #FOMO has become a cultural crisis—so what's the cure? Patrick McGinnis, creator of the term FOMO, has been thinking about it for seventeen years—and he has a solution: decision-making. Learning to weigh the costs and benefits of your choices, prioritizing your decisions, and listening to your gut are central to silencing FOMO and its lesser-known cousin, FOBO: Fear of a Better Option. After all, don't you want to feel comfortable and confident in your decisions? Written with self-evaluations throughout the book, Fear of Missing Out: Practical Decision Making in a World of Overwhelming Choice helps you ascertain and eliminate the parts of your life that are causing more anxiety than happiness. So give this a read, and then go to that party, start that new book, create a new goal—or don't. Make that decision, and be confident in it: it's the first of many of its kind.

Customer Obsessed

Customer Obsessed
Author: Eric Berridge
Release: 2016-09-13
Editor: John Wiley & Sons
Pages: 272
ISBN: 9781119326069
Language: en
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DESCRIPTION BOOK:

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital era Gain insight into each element that affects customer experience Harness the power of the cloud to achieve customer success Follow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

The United States Constitution

The United States Constitution
Author: Thomas Jefferson,John Adams,Thomas Paine,James Madison
Release: 2012
Editor: Writers of the Round Table
Pages: 50
ISBN: 1610660250
Language: en
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DESCRIPTION BOOK:

Recounts in graphic novel format the events leading up to the adoption of the Constitution and the arguments that arose over its clauses, and explains the meaning of the original document.

Summary Delivering Happiness

Summary  Delivering Happiness
Author: BusinessNews Publishing
Release: 2014-10-14
Editor: Primento
Pages: 15
ISBN: 9782511017586
Language: en
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DESCRIPTION BOOK:

The must-read summary of Tony Hsieh's book: "Delivering Happiness: A Path to Profits, Passion and Purpose". This complete summary of the ideas from Tony Hsieh's book "Delivering Happiness: A Path to Profits, Passion and Purpose" shows how everyone has the potential to become a successful entrepreneur with dedication and hard work. In his book, Hsieh explains the best practices of his own company, Zappos, and how it is important to create a customer-focused company that also provides a happy working environment for employees. This book is a must-read for any budding entrepreneur who wants to learn from the best in the business and start building their fortune. Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Delivering Happiness" and find out how you can start focusing on other people's happiness to increase your own.

It s Not About You

It s Not About You
Author: Bob Burg,John David Mann
Release: 2011-09-20
Editor: Penguin
Pages: 144
ISBN: 9781101544334
Language: en
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DESCRIPTION BOOK:

Please note that IT'S NOT ABOUT YOU has been revised and republished with a new title, THE GO-GIVER LEADER (ISBN: 9780399562945). We encourage you to search for THE GO-GIVER LEADER instead of the old edition.

Ctrl Alt Delete

Ctrl Alt Delete
Author: Mitch Joel
Release: 2013-05-21
Editor: Business Plus
Pages: 288
ISBN: 9781455523313
Language: en
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DESCRIPTION BOOK:

The DNA of business has changed. Forever. You can blame technology, smartphones, social media, online shopping and everything else, but nothingchanges this reality: we are in a moment of business purgatory. So, what are you going to do about it? Mitch Joel, one of the world's leading experts in new media, warns that the time has come to CTRL ALT DELETE. To reboot and to start re-building your business model. If you don't, Joel warns, not only will your company begin to slide backwards, but you may find yourself unemployable within five years. That's a very strong warning, but in his new book, CTRL ALT DELETE, Joel explains the convergence of five key movements that have changed business forever. The movements have already taken place, but few businesses have acted on them. He outlines what you need to know to adapt right now. He also points to the seven triggers that will help you take advantage of these game-changing factors to keep you employable as this new world of business unfolds. Along the way, Joel introduces his novel concept of "squiggle" which explains how you can learn to adapt your personal approach to your career, as new technology becomes the norm. In short, this is not a book about "change management" but rather a book about "changing both you AND your business model."