Design for How People Learn

Design for How People Learn
Author: Julie Dirksen
Release: 2015-11-28
Editor: New Riders
Pages: 304
ISBN: 9780134211527
Language: en
Available for:

DESCRIPTION BOOK:

Products, technologies, and workplaces change so quickly today that everyone is continually learning. Many of us are also teaching, even when it's not in our job descriptions. Whether it's giving a presentation, writing documentation, or creating a website or blog, we need and want to share our knowledge with other people. But if you've ever fallen asleep over a boring textbook, or fast-forwarded through a tedious e-learning exercise, you know that creating a great learning experience is harder than it seems. In Design For How People Learn, Second Edition, you'll discover how to use the key principles behind learning, memory, and attention to create materials that enable your audience to both gain and retain the knowledge and skills you're sharing. Updated to cover new insights and research into how we learn and remember, this new edition includes new techniques for using social media for learning as well as two brand new chapters on designing for habit and best practices for evaluating learning, such as how and when to use tests. Using accessible visual metaphors and concrete methods and examples, Design For How People Learn, Second Edition will teach you how to leverage the fundamental concepts of instructional design both to improve your own learning and to engage your audience.

Design For How People Learn

Design For How People Learn
Author: Julie Dirksen
Release: 2011-11-07
Editor: New Riders
Pages: 272
ISBN: 9780132693769
Language: en
Available for:

DESCRIPTION BOOK:

Products, technologies, and workplaces change so quickly today that everyone is continually learning. Many of us are also teaching, even when it's not in our job descriptions. Whether it's giving a presentation, writing documentation, or creating a website or blog, we need and want to share our knowledge with other people. But if you've ever fallen asleep over a boring textbook, or fast-forwarded through a tedious e-learning exercise, you know that creating a great learning experience is harder than it seems. In Design For How People Learn, you'll discover how to use the key principles behind learning, memory, and attention to create materials that enable your audience to both gain and retain the knowledge and skills you're sharing. Using accessible visual metaphors and concrete methods and examples, Design For How People Learn will teach you how to leverage the fundamental concepts of instructional design both to improve your own learning and to engage your audience.

Design for how People Learn

Design for how People Learn
Author: Julie Dirksen
Release: 2011
Editor: New Riders
Pages: 272
ISBN: 9780321768438
Language: en
Available for:

DESCRIPTION BOOK:

Products, technologies, and workplaces change so quickly today that everyone is continually learning. Many of us are also teaching, even when it's not in our job descriptions. Whether it's giving a presentation, writing documentation, or creating a website or blog, we need and want to share our knowledge with other people. But if you've ever fallen asleep over a boring textbook, or fast-forwarded through a tedious e-learning exercise, you know that creating a great learning experience is harder than it seems. In Design For How People Learn, you'll discover how to use the key principles behind learning, memory, and attention to create materials that enable your audience to both gain and retain the knowledge and skills you're sharing. Using accessible visual metaphors and concrete methods and examples, Design For How People Learn will teach you how to leverage the fundamental concepts of instructional design both to improve your own learning and to engage your audience.

How People Learn

How People Learn
Author: Nick Shackleton-Jones
Release: 2019-05-03
Editor: Kogan Page Publishers
Pages: 264
ISBN: 9780749484712
Language: en
Available for:

DESCRIPTION BOOK:

What if we have been wrong about learning? Learning may have more in common with marketing than we thought. Looking at marketing and learning's common root, How People Learn shows L&D professionals a new way of thinking about learning by exploring what happens when we learn. It considers applications from AI, marketing and ethics and is informed by psychology and contemporary neuroscience in order to show L&D professionals how to design training with their employees in mind so that training makes a real difference to skills, capabilities, performance and development, rather than being a waste of time, money and resources. Using the author's '5Di model', How People Learn demonstrates how to define, design and deploy training in a user-centred way so it works both for and with employees. It also includes guidance on what training resources to create when employees are actively searching for learning content. Using this book, L&D practitioners will be able to use pull and push techniques to provide content that people use and experiences that transform their behaviour. From how to use simulations, storytelling and anticipation to the importance of observation and status, this book gives L&D professionals everything they need to build effective training programmes and learning experiences. With a foreword by Dr Roger Schank, the Chairman and CEO of Socratic Arts and Executive Director of Engines for Education, and case studies from companies such as BP and the BBC, this is an urgent read for learning professionals.

The Accidental Instructional Designer

The Accidental Instructional Designer
Author: Cammy Bean
Release: 2014-05-16
Editor: American Society for Training and Development
Pages: 224
ISBN: 9781562869144
Language: en
Available for:

DESCRIPTION BOOK:

Don't create boring e-learning! Cammy Bean presents a fresh, modern take on instructional design for e-learning. Filled with her personal insights and tips, The Accidental Instructional Designer covers nearly every aspect of the e-learning design process, including understanding instructional design, creating scenarios, building interactivity, designing visuals, and working with SMEs. You'll learn all about the CBT Lady and how to avoid her instructional design mistakes. Along the way, you'll hear from a few other accidental instructional designers, get ideas for your own projects, and find resources and references to take your own practice to the next level. The Accidental Instructional Designer is perfect for the learning professional or instructional designer who is just getting started with e-learning—or the more experienced practitioner looking for new ideas. In addition to sharing proven techniques and strategies, this book: covers best practices and what to avoid when designing an e-learning program presents e-learning in action through various case studies shows how you can go from being an accidental instructional designer to an intentional one.

Design for Learning

Design for Learning
Author: Jason K. McDonald,Richard E. West
Release: 2021
Editor: Unknown
Pages: 329
ISBN: OCLC:1240159182
Language: en
Available for:

DESCRIPTION BOOK:

How People Learn

How People Learn
Author: National Research Council,Division of Behavioral and Social Sciences and Education,Board on Behavioral, Cognitive, and Sensory Sciences,Committee on Developments in the Science of Learning with additional material from the Committee on Learning Research and Educational Practice
Release: 2000-08-11
Editor: National Academies Press
Pages: 384
ISBN: 9780309131971
Language: en
Available for:

DESCRIPTION BOOK:

First released in the Spring of 1999, How People Learn has been expanded to show how the theories and insights from the original book can translate into actions and practice, now making a real connection between classroom activities and learning behavior. This edition includes far-reaching suggestions for research that could increase the impact that classroom teaching has on actual learning. Like the original edition, this book offers exciting new research about the mind and the brain that provides answers to a number of compelling questions. When do infants begin to learn? How do experts learn and how is this different from non-experts? What can teachers and schools do-with curricula, classroom settings, and teaching methods--to help children learn most effectively? New evidence from many branches of science has significantly added to our understanding of what it means to know, from the neural processes that occur during learning to the influence of culture on what people see and absorb. How People Learn examines these findings and their implications for what we teach, how we teach it, and how we assess what our children learn. The book uses exemplary teaching to illustrate how approaches based on what we now know result in in-depth learning. This new knowledge calls into question concepts and practices firmly entrenched in our current education system. Topics include: How learning actually changes the physical structure of the brain. How existing knowledge affects what people notice and how they learn. What the thought processes of experts tell us about how to teach. The amazing learning potential of infants. The relationship of classroom learning and everyday settings of community and workplace. Learning needs and opportunities for teachers. A realistic look at the role of technology in education.

Design for How People Think

Design for How People Think
Author: John Whalen Ph.D.
Release: 2019-04-05
Editor: O'Reilly Media
Pages: 239
ISBN: 9781491985427
Language: en
Available for:

DESCRIPTION BOOK:

User experience doesn’t happen on a screen; it happens in the mind, and the experience is multidimensional and multisensory. This practical book will help you uncover critical insights about how your customers think so you can create products or services with an exceptional experience. Corporate leaders, marketers, product owners, and designers will learn how cognitive processes from different brain regions form what we perceive as a singular experience. Author John Whalen shows you how anyone on your team can conduct "contextual interviews" to unlock insights. You’ll then learn how to apply that knowledge to design brilliant experiences for your customers. Learn about the "six minds" of user experience and how each contributes to the perception of a singular experience Find out how your team—without any specialized training in psychology—can uncover critical insights about your customers’ conscious and unconscious processes Learn how to immediately apply what you’ve learned to improve your products and services Explore practical examples of how the Fortune 100 used this system to build highly successful experiences

Course Design Strategy

Course Design Strategy
Author: Ethan Honary
Release: 2021-07-01
Editor: Skills Converged Publishing
Pages: 350
ISBN: 9781838495312
Language: en
Available for:

DESCRIPTION BOOK:

This book is packed with strategies and insights that will help you design better training courses. It focuses on how people learn as the key factor in making design decisions. The book shows you how to design a good course for any field, no matter what medium you use to deliver it. Learn how the brain works, how people forget, how to gain and maintain attention and how to make a subject interesting. Then use the easy-to-follow guidelines to design strategically by increasing curiosity, making content emotional, making learners practise what they have learned and using failure as a teaching tool. The art of designing a course and making people learn is mastered through practical experience of running courses; the science is gained by evidence-based research on how people learn. The book combines the two, offering many examples and studies in cognitive psychology, neuroscience, instructional design and training the trainer. You will find lots of examples and studies in the book that provide insights that may not be obvious but that lead to important design decisions. They will change forever how you think about training design and delivery and help you design courses that your learners will love. In Course Design Strategy, you will learn: · How to make content memorable · What learners expect from a course · How people learn and forget, and why this should be the cornerstone of any course design · How to use eureka moments and eureka concepts as the building blocks of course design · How to make content easy to learn · Why the presence of a feedback loop is crucial to learning · How to use exercises and tests to enhance learning

How People Learn II

How People Learn II
Author: National Academies of Sciences, Engineering, and Medicine,Division of Behavioral and Social Sciences and Education,Board on Science Education,Board on Behavioral, Cognitive, and Sensory Sciences,Committee on How People Learn II: The Science and Practice of Learning
Release: 2018-09-27
Editor: National Academies Press
Pages: 346
ISBN: 9780309459679
Language: en
Available for:

DESCRIPTION BOOK:

There are many reasons to be curious about the way people learn, and the past several decades have seen an explosion of research that has important implications for individual learning, schooling, workforce training, and policy. In 2000, How People Learn: Brain, Mind, Experience, and School: Expanded Edition was published and its influence has been wide and deep. The report summarized insights on the nature of learning in school-aged children; described principles for the design of effective learning environments; and provided examples of how that could be implemented in the classroom. Since then, researchers have continued to investigate the nature of learning and have generated new findings related to the neurological processes involved in learning, individual and cultural variability related to learning, and educational technologies. In addition to expanding scientific understanding of the mechanisms of learning and how the brain adapts throughout the lifespan, there have been important discoveries about influences on learning, particularly sociocultural factors and the structure of learning environments. How People Learn II: Learners, Contexts, and Cultures provides a much-needed update incorporating insights gained from this research over the past decade. The book expands on the foundation laid out in the 2000 report and takes an in-depth look at the constellation of influences that affect individual learning. How People Learn II will become an indispensable resource to understand learning throughout the lifespan for educators of students and adults.

Ten Steps to Complex Learning

Ten Steps to Complex Learning
Author: Jeroen J. G. van Merriënboer,Paul A. Kirschner
Release: 2012-10-12
Editor: Routledge
Pages: 346
ISBN: 9781136220241
Language: en
Available for:

DESCRIPTION BOOK:

Ten Steps to Complex Learning presents a path from a training problem to a training solution in a way that students, practitioners (both instructional designers and teachers), and researchers can understand and easily use. Practitioners can use this book as a reference guide to support their design of courses, materials, or environments for complex learning. Students in the field of instructional design can use this book to broaden their knowledge of the design of training programs for complex learning. Now fully revised to incorporate the most current research in the field, this second edition of Ten Steps to Complex Learning includes user-friendly examples and case studies, and demonstrates the application of the ten steps in relation to the design of serious games, learning networks, social media, and new developments in educational neuroscience.

Scenario based e Learning

Scenario based e Learning
Author: Ruth C. Clark,Richard E. Mayer
Release: 2012-12-05
Editor: John Wiley & Sons
Pages: 272
ISBN: 9781118416457
Language: en
Available for:

DESCRIPTION BOOK:

Scenario-Based e-Learning Scenario-Based e-Learning offers a new instructionaldesign approach that can accelerate expertise, build criticalthinking skills, and promote transfer of learning. This bookfocuses on the what, when, and how of scenario-basede-learning for workforce learning. Throughout the book, Clarkdefines and demystifies scenario-based e-learning by offering apractical design model illustrated with examples from veterinaryscience, automotive troubleshooting, sales and loan analysis amongother industries. Filled with helpful guidelines and a wealth ofillustrative screen shots, this book offers you the informationneeded to: Identify the benefits of a SBeL design for learners andlearning outcomes Determine when SBeL might be appropriate for your needs Identify specific outcomes of SBeL relevant to commonorganizational goals Classify specific instructional goals into one or more learningdomains Apply a design model to present content in a task-centeredcontext Evaluate outcomes from SBeL lessons Identify tacit expert knowledge using cognitive task analysistechniques Make a business case for SBeL in your organization Praise for Scenario-Basede-Learning "Clark has done it again—with her uncanny ability to makecomplex ideas accessible to practitioners, the guidelines in thisbook provide an important resource for you to build your ownonline, problem-centered instructional strategies." —M. David Merrill, professor emeritus at Utah StateUniversity; author, First Principles of Instruction "Clark's wonderful book provides a solid explanation of the how,what, and why of scenario-based e-learning. The tools, techniques,and resources in this book provide a roadmap for creating engaging,informative scenarios that lead to tangible, measurable learningoutcomes. If you want to design more engaging e-learning, you needto read this book." —Karl M. Kapp, Professor of InstructionalTechnology, Bloomsburg University; author, The Gamification ofLearning and Instruction

Design Thinking for Training and Development

Design Thinking for Training and Development
Author: Sharon Boller,Laura Fletcher
Release: 2020-06-09
Editor: American Society for Training and Development
Pages: 180
ISBN: 9781950496198
Language: en
Available for:

DESCRIPTION BOOK:

Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: • Get perspective. • Refine the problem. • Ideate and prototype. • Iterate (develop, test, pilot, and refine). • Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: • a strategy blueprint to uncover what a stakeholder is trying to solve • an empathy map to capture the learner’s thoughts, actions, motivators, and challenges • an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Instruction and Technology

Instruction and Technology
Author: Brad Mehlenbacher
Release: 2010
Editor: MIT Press
Pages: 516
ISBN: 9780262013949
Language: en
Available for:

DESCRIPTION BOOK:

"Mehlenbacher unpacks the complex relationships between instruction and technology while emerging as a sensitive guide to the frequently confusing and disparate landscapes of learning with technology."--Karen Schriver, President, KSA Communication Design & Research.

How People Learn

How People Learn
Author: Olimpia Mesa
Release: 2019-08-07
Editor: Unknown
Pages: 159
ISBN: 1084111330
Language: en
Available for:

DESCRIPTION BOOK:

Whether you''re a parent, grandparent, teacher, therapist or other significant caregiver, I''ve written this book for you and the children you care for. My goal is to help children understand how people learn, enabling you all to view learning and studying in a whole new way. Many of the concerns related to a child''s academic results, cognitive skills and wellbeing in school will fade away once complex brain processes are better understood and managed. After reading this book together, both children and adults will have the confidence and information required to discuss topics like What happens when you learn?, Why does your brain ignore boring things?, How can we organise learning for better thinking?, and How can we stop the process of forgetting? I hope you enjoy the book! - Olimpia Mesa Through neuroscience stories, Olimpia Mesa, an expert learning designer and mother, unravels how a human brain learns and what to do about it to help your children become smarter, better and happier learners. The book draws on ideas from brain science without being academic about it. It is written in a way that will engage and interest children between the ages of 6 and 12, inviting them on a journey that they will find constantly fascinating. Olimpia Mesa is a leading expert and consultant on brain-based learning design. She is the president of Instructional Design Ltd., a company behind hundreds of successful corporate and educational programs. In addition to consulting with Fortune 500 organisations on learning projects, Olimpia is the founder of Book to Courses(tm) Online School whose main goal is to teach authors how to transform a nonfictional book into online academies or apps. "Well done on an excellent guide to help children use their brains more effectively and also giving parents and teachers a way of working and supporting children''s learning. I loved the lay-out and the visuals. I thought the series of exercises and challenges were very age appropriate and accessible. The way it ends with the brain-challenges is great and gives children and real programme to follow and challenging questions at every stage.Well done on a very clever and thought provoking piece of work!" -Dr. Martin Fitzgerald, Lecturer in Education and Human Development, LIT, Ireland "This book is an important reminder of the basics of human behavior and learning while educating children for a better world. It succeeds in capturing many important aspects of developing brains in processing information and everyday experiences from the very early years of childhood. The parents are supposed to act as mentors all along. In fact without the support of adults the great potential laid out in the book is not completely met. I highly recommend this book for all families who aspire to inspire children to learn to learn and to maintain and develop their inborn skills to be curious and creative." -Jukka Kangaslahti, PhD in educational Sciences, Senior Advisor at European Parliament, Finland "Children will discover activities that challenge them to go outside the book and actually build the concepts they are reading about. Learning challenges will allow them to take the lessons from the book back into their homes and classrooms and notice how their life changes as they experience learning differently. Thus the book itself comes alive and becomes a gateway - bridging new insights with practical application, all in a fun, engaging way."-Alis Anagnostakis, Executive Coach (PCC), Australia "We all learn every day, but how learning happens is often a mystery. The book takes us on an adventure to uncover the secrets of learning. In a manner that is accessible to both children and adults alike, it invites us to explore the magnificent human brain and how to ensure it works effectively...What I like most of all is the accessibility to complex information - a simplicity that is very powerful."-Davin Willows, Director of Admissions and Advancement, ISB, Belgium

Michael Allen s Guide to e Learning

Michael Allen s Guide to e Learning
Author: Michael W. Allen
Release: 2016-09-22
Editor: John Wiley & Sons
Pages: 432
ISBN: 9781119046394
Language: en
Available for:

DESCRIPTION BOOK:

Explore effective learning programs with the father of e-learning Michael Allen's Guide to e-Learning: Building Interactive, Fun, and Effective Learning Programs for Any Company, Second Edition presents best practices for building interactive, fun, and effective online learning programs. This engaging text offers insight regarding what makes great e-learning, particularly from the perspectives of motivation and interactivity, and features history lessons that assist you in avoiding common pitfalls and guide you in the direction of e-learning success. This updated edition also considers changes in technology and tools that facilitate the implementation of the strategies, guidelines, and techniques it presents. E-learning has experienced a surge in popularity over the past ten years, with education professionals around the world leveraging technology to facilitate instruction. From hybrid courses that integrate technology into traditional classroom instruction to full online courses that are conducted solely on the internet, a range of e-learning models is available. The key to creating a successful e-learning program lies in understanding how to use the tools at your disposal to create an interactive, engaging, and effective learning experience. Gain a new perspective on e-learning, and how technology can facilitate education Explore updated content, including coverage regarding learner interface, gamification, mobile learning, and individualization Discuss the experiences of others via targeted case studies, which cover good and not so good e-learning projects Understand key concepts through new examples that reinforce essential ideas and demonstrate their practical application Michael Allen's Guide to e-Learning: Building Interactive, Fun, and Effective Learning Programs for Any Company, Second Edition is an essential resource if you are studying for the e-Learning Instructional Design Certificate Program.

The Learning Development Book

The Learning   Development Book
Author: Tricia Emerson,Mary Stewart
Release: 2011-11-15
Editor: American Society for Training and Development
Pages: 198
ISBN: 9781562868086
Language: en
Available for:

DESCRIPTION BOOK:

Written for the experienced professional who lacks time and is juggling many responsibilities, but who yearns to be more effective with their professional development programmes, this provides simple ideas and concepts which illustrate best practices for improving learning and development teaching skills. It offers clear, concise advice based on real-world experience.

Interface Design for Learning

Interface Design for Learning
Author: Dorian Peters
Release: 2013-11-26
Editor: New Riders
Pages: 272
ISBN: 9780133365511
Language: en
Available for:

DESCRIPTION BOOK:

In offices, colleges, and living rooms across the globe, learners of all ages are logging into virtual laboratories, online classrooms, and 3D worlds. Kids from kindergarten to high school are honing math and literacy skills on their phones and iPads. If that weren’t enough, people worldwide are aggregating internet services (from social networks to media content) to learn from each other in “Personal Learning Environments.” Strange as it sounds, the future of education is now as much in the hands of digital designers and programmers as it is in the hands of teachers. And yet, as interface designers, how much do we really know about how people learn? How does interface design actually impact learning? And how do we design environments that support both the cognitive and emotional sides of learning experiences? The answers have been hidden away in the research on education, psychology, and human computer interaction, until now. Packed with over 100 evidence-based strategies, in this book you’ll learn how to: Design educational games, apps, and multimedia interfaces in ways that enhance learning Support creativity, problem-solving, and collaboration through interface design Design effective visual layouts, navigation, and multimedia for online and mobile learning Improve educational outcomes through interface design.

How Learning Works

How Learning Works
Author: Susan A. Ambrose,Michael W. Bridges,Michele DiPietro,Marsha C. Lovett,Marie K. Norman
Release: 2010-04-16
Editor: John Wiley & Sons
Pages: 336
ISBN: 0470617608
Language: en
Available for:

DESCRIPTION BOOK:

Praise for How Learning Works "How Learning Works is the perfect title for this excellent book. Drawing upon new research in psychology, education, and cognitive science, the authors have demystified a complex topic into clear explanations of seven powerful learning principles. Full of great ideas and practical suggestions, all based on solid research evidence, this book is essential reading for instructors at all levels who wish to improve their students' learning." —Barbara Gross Davis, assistant vice chancellor for educational development, University of California, Berkeley, and author, Tools for Teaching "This book is a must-read for every instructor, new or experienced. Although I have been teaching for almost thirty years, as I read this book I found myself resonating with many of its ideas, and I discovered new ways of thinking about teaching." —Eugenia T. Paulus, professor of chemistry, North Hennepin Community College, and 2008 U.S. Community Colleges Professor of the Year from The Carnegie Foundation for the Advancement of Teaching and the Council for Advancement and Support of Education "Thank you Carnegie Mellon for making accessible what has previously been inaccessible to those of us who are not learning scientists. Your focus on the essence of learning combined with concrete examples of the daily challenges of teaching and clear tactical strategies for faculty to consider is a welcome work. I will recommend this book to all my colleagues." —Catherine M. Casserly, senior partner, The Carnegie Foundation for the Advancement of Teaching "As you read about each of the seven basic learning principles in this book, you will find advice that is grounded in learning theory, based on research evidence, relevant to college teaching, and easy to understand. The authors have extensive knowledge and experience in applying the science of learning to college teaching, and they graciously share it with you in this organized and readable book." —From the Foreword by Richard E. Mayer, professor of psychology, University of California, Santa Barbara; coauthor, e-Learning and the Science of Instruction; and author, Multimedia Learning

Learn or Die

Learn or Die
Author: Edward D. Hess
Release: 2014-09-30
Editor: Columbia University Press
Pages: 288
ISBN: 9780231538275
Language: en
Available for:

DESCRIPTION BOOK:

To compete with today's increasing globalization and rapidly evolving technologies, individuals and organizations must take their ability to learn—the foundation for continuous improvement, operational excellence, and innovation—to a much higher level. In Learn or Die, Edward D. Hess combines recent advances in neuroscience, psychology, behavioral economics, and education with key research on high-performance businesses to create an actionable blueprint for becoming a leading-edge learning organization. Learn or Die examines the process of learning from an individual and an organizational standpoint. From an individual perspective, the book discusses the cognitive, emotional, motivational, attitudinal, and behavioral factors that promote better learning. Organizationally, Learn or Die focuses on the kinds of structures, culture, leadership, employee learning behaviors, and human resource policies that are necessary to create an environment that enables critical and innovative thinking, learning conversations, and collaboration. The volume also provides strategies to mitigate the reality that humans can be reflexive, lazy thinkers who seek confirmation of what they believe to be true and affirmation of their self-image. Exemplar learning organizations discussed include the secretive Bridgewater Associates, LP; Intuit, Inc.; United Parcel Service (UPS); W. L. Gore & Associates; and IDEO.