The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company

The New Gold Standard  5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company
Author: Joseph A. Michelli
Release: 2008-07-01
Editor: McGraw Hill Professional
Pages: 224
ISBN: 9780071641630
Language: en
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DESCRIPTION BOOK:

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company

The New Gold Standard  5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company
Author: Joseph Michelli
Release: 2008-06-13
Editor: Mcgraw-hill
Pages: 224
ISBN: 0071548335
Language: en
Available for:

DESCRIPTION BOOK:

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

The New Gold Standard

The New Gold Standard
Author: Paul Nathan
Release: 2011-05-09
Editor: John Wiley & Sons
Pages: 224
ISBN: 9781118084236
Language: en
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DESCRIPTION BOOK:

The guide to returning to a gold standard All that glitters is gold and gold has never glittered so much as it has in the last decade, reaching staggering new prices in recent years. The definitive modern argument to returning to a gold standard, The New Gold Standard succinctly and clearly explains the nature of sound money, the causes and cures of inflation and deflation, the importance of fiscal responsibility within a sound monetary system, and the reasons for recessions and depressions. Little has been written beyond academic histories of the gold standard, but gold standard expert Paul Nathan fills that void for the first time Written for beginning and professional investors, the book provides guidance on how a gold standard will strengthen the dollar, reduce debt, and help stabilize the economy, offering easily applied strategies for investing in gold now and in the future The degree of depressions and recessions and the boom bust cycle can be avoided with a sustainable, stable monetary policy The international return to gold is not a fad but a sign of a world in monetary transition As long as governments continue to print money and deficits continue to rise, gold will be a hot commodity. As inflation creeps up, more and more talk will turn to returning to some version of the gold standard, and The New Gold Standard is the first major work to explicitly address the challenges and benefits of such a move.

The Gold Standard

The Gold Standard
Author: Colin Cowie
Release: 2021-09-07
Editor: HarperCollins Leadership
Pages: 288
ISBN: 9781400224043
Language: en
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DESCRIPTION BOOK:

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world—including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.

The Gold Standard

The Gold Standard
Author: Ari Gold
Release: 2015-05-12
Editor: Hachette UK
Pages: 224
ISBN: 9781472231222
Language: en
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DESCRIPTION BOOK:

Ari Gold is known for his ruthless approach to deal-making and client relationships that made him one of, if not the, most powerful and sought-after agents in Hollywood until he retired in 2011. In his new book THE GOLD STANDARD, Gold will illuminate, for the first time, his unique, effective and, some would say, outrageous philosophies on running a successful business, client management, employee motivation, keeping a happy home life, and other keys to his many successes. Brash, emphatic, instructive and always wise, Gold's book will rival business and leadership bestsellers the world over. In his own words and with his trademark enthusiasm, Gold's tome will be the only book anyone wanting to make something of him or herself will ever need. Ari Gold says: "In my humble opinion, if you want to run a successful business this is the only book you'll ever have to read. And my humble opinion is never wrong."

The Gold Standard at the Turn of the Twentieth Century

The Gold Standard at the Turn of the Twentieth Century
Author: Steven Bryan
Release: 2010-08-31
Editor: Columbia University Press
Pages: 288
ISBN: 9780231526333
Language: en
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DESCRIPTION BOOK:

By the end of the nineteenth century, the world was ready to adopt the gold standard out of concerns of national power, prestige, and anti-English competition. Yet although the gold standard allowed countries to enact a virtual single world currency, the years before World War I were not a time of unfettered liberal economics and one-world, one-market harmony. Outside of Europe, the gold standard became a tool for nationalists and protectionists primarily interested in growing domestic industry and imperial expansion. This overlooked trend, provocatively reassessed in Steven Bryan's well-documented history, contradicts our conception of the gold standard as a British-based system infused with English ideas, interests, and institutions. In countries like Japan and Argentina, where nationalist concerns focused on infant-industry protection and the growth of military power, the gold standard enabled the expansion of trade and the goals of the age: industry and empire. Bryan argues that these countries looked less to Britain and more to North America and the rest of Europe for ideological models. Not only does this history challenge our idealistic notions of the prewar period, but it also reorients our understanding of the history that followed. Policymakers of the 1920s latched onto the idea that global prosperity before World War I was the result of a system dominated by English liberalism. Their attempt to reproduce this triumph helped bring about the global downturn, the Great Depression, and the collapse of the interwar world.

The Golden Revolution

The Golden Revolution
Author: John Butler
Release: 2012-03-13
Editor: John Wiley & Sons
Pages: 219
ISBN: 9781118238790
Language: en
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DESCRIPTION BOOK:

Why the gold standard is due for a comeback A reserve currency can only function as such if there is a general consensus that it provides a stable store of value. Without this trust, money, no matter what form it takes, will be abandoned—either suddenly in a crisis, or gradually over time—in favor of something else. The Golden Revolution looks at how the world is rapidly moving toward some form of global metallic standard, in which money, at least in official, international transactions, is linked directly to gold, silver, or both. The practical reality of the transition to the coming global gold (or bimetallic) standard is going to be substantially different from the global fiat monetary and financial regime of today. It is not just money that is going to change. The nature and business of banking will also be affected, as will finance in general. Incisive and thoughtful, The Golden Revolution is a treatise on the broad effects of the current and future monetary structure Looks at why the world is headed inexorably back towards a metallic money standard Explores what the transition period might look like, including some historical examples of both orderly and disorderly transitions Examines how the world of banking, finance, and investment, including asset valuation and portfolio management techniques, will work under a future gold standard and which industries, countries and markets are likely to benefit and which are likely to suffer Full of advice on how investors can profit and protect themselves during this critical time of change, the book knows that those who are prepared will prosper, while those who won't stand to lose it all.

Gold Standard Sustainability Reporting

Gold Standard Sustainability Reporting
Author: Kye Gbangbola,Nicole Lawler
Release: 2020-03-01
Editor: Routledge
Pages: 148
ISBN: 9781000029963
Language: en
Available for:

DESCRIPTION BOOK:

This highly practical and concise book shows you how to undertake a reporting process and produce a sustainability report in line with the new standards and frameworks presented by the International Integrated Reporting Council (IIRC) and the Global Reporting Initiative (GRI). Fully updated to ensure compliance with the new standards, this second edition shows how to actually produce a sustainability report as well as the key processes in the planning: how to produce a business case; the development of actions plans; process and team leadership; and generating cross-functional buy-in. Templates are provided for certain steps in order to simplify the tasks involved at each point in the process. Anyone involved in delivering or developing a process to embed sustainability reporting for an organisation will find this book invaluable, for example, chief sustainability officers, chief financial officers and company secretaries. It will also be of interest to students in the field of sustainability.

The True Gold Standard

The True Gold Standard
Author: Lewis E. Lehrman
Release: 2011-10-05
Editor: The Lehrman Institute
Pages: 150
ISBN: 9780984017805
Language: en
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DESCRIPTION BOOK:

Of the monetary reform plan -- Introduction -- The purpose of The True Gold Standard -- The properties of gold -- Restoration of the gold dollar -- How we get from here to there -- Conclusion. Appendix I: Excerpts from the United States Constitution -- Appendix II: Coinage Act of 1792 -- Appendix III: American monetary history in brief, price stability -- Selected bibliography -- Index.

The Gold Standard

The Gold Standard
Author: Mike Krzyzewski
Release: 2010-04-30
Editor: Business Plus
Pages: 256
ISBN: 044654406X
Language: en
Available for:

DESCRIPTION BOOK:

Says Coach K: "In all forms of leadership, whether you are a coach, a CEO, or a parent, there are four words that, when said, can bring out the best in your team, your employees, and your family...I BELIEVE IN YOU. These four words can mean the difference between a fear of failure and the courage to try." In his previous bestselling books, Coach K has guided readers to success the way he has guided his teams at Duke University - - with the power of his inspirational words and phenomenal leadership skills. But that was with college kids.....Now, Coach K has stepped up to take on an entirely new challenge - by volunteering to coach the US Olympic Basketball team. Comprised of some of the biggest NBA stars, Coach K had to work with huge egos and personal rivalries in order to create an American team that could win against the best competition in the world and restore Team USA to the gold standard of basketball. This is more than a celebratory book - it's Coach K's first-hand account of how he dealt with such stars as Lebron James, Kobe Bryant, Carmelo Anthony and all the rest to buy into his "total team" play. Half a book on basketball, half a book on management techniques, THE GOLD STANDARD captures Coach K's personal style and approach to getting different (and sometimes difficult) people to work hard and succeed in reaching a common goal.

Gold and the Gold Standard

Gold and the Gold Standard
Author: Edwin Walter Kemmerer
Release: 2009
Editor: Ludwig von Mises Institute
Pages: 329
ISBN: 9781610164429
Language: en
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DESCRIPTION BOOK:

The Gold Standard Illusion

The Gold Standard Illusion
Author: Kenneth Mouré
Release: 2002-05-02
Editor: OUP Oxford
Pages: 312
ISBN: 9780191554575
Language: en
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DESCRIPTION BOOK:

Economic historians have established a new orthodoxy attributing the onset and severity of the Great Depression to the flawed workings of the international gold standard. This interpretation returns French gold policy to centre stage in understanding the origins of the Depression, its rapid spread, its severity and its duration. The Gold Standard Illusion exploits new archival resources to test how well this gold standard interpretation of the Great Depression is sustained by historical records in France, the country most often criticized for hoarding gold and failure to play by the rules of the gold standard game. The study follows four lines of inquiry, providing a history of French gold policy in its national and international contexts from 1914 to 1939, an analysis of the evolution of the Bank of France during this period and the degree to which gold standard belief retarded the adoption of modern central banking practice, a re-examination of interwar central bank cooperation in the period and its role in the breakdown of the gold standard, and a study of how gold standard rhetoric fostered misperceptions of financial and monetary problems. The French case was exceptional, marked by absolute and tenacious faith in the gold standard, by the import and accumulation of a vast hoard of gold desperately needed as reserves to prevent monetary contraction abroad, and by adamant claims for the need to return to gold after most countries had left the gold standard, which had become, in the words of John Maynard Keynes, 'a curse laid upon the economic life of the world'. The Gold Standard Illusion explains French gold standard belief and policy, the impact of French policy at home and abroad, and reassesses the gold standard interpretation of the Great Depression in the light of French experience.

Economics of a Pure Gold Standard

Economics of a Pure Gold Standard
Author: Mark Skousen
Release: 1996
Editor: Unknown
Pages: 168
ISBN: UOM:39015038023589
Language: en
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DESCRIPTION BOOK:

Gold Standard In Theory History

Gold Standard In Theory   History
Author: Marc Flandreau
Release: 2005-08-18
Editor: Routledge
Pages: 252
ISBN: 9781134747504
Language: en
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DESCRIPTION BOOK:

Since the first edition, published in 1985, much new research has been completed. This updated version includes five new essays, including a new introduction by Eichengreen and a discussion of the gold standard and the EU monetary debate.

Battles for the Standard

Battles for the Standard
Author: Ted Wilson
Release: 2017-11-01
Editor: Routledge
Pages: 212
ISBN: 9781351725675
Language: en
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DESCRIPTION BOOK:

This title was first published in 2000. This is a history of the monetary developments in the international economy of the 19th century. It reviews the monetary developments in the core economies of the period: Britain, the United States, France, Germany, and also India. Particular attention is given to the expansion of the gold standard in the context of the intense national and international debates about the role of precious metals and the author also examines the conflict between supporters of gold, silver and bimetallism, both in terms of competing financial and economic theories and in terms of the varying social and cultural backgrounds that informed them. The main thrust of the work is that the sheer plurality of ideas and contexts helped to ensure the eventual victory of the gold standard, despite the inherent superiority of bimetallic systems.

War and Gold

War and Gold
Author: Kwasi Kwarteng
Release: 2014-05-27
Editor: PublicAffairs
Pages: 440
ISBN: 9781610391962
Language: en
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DESCRIPTION BOOK:

The world was wild for gold. After discovering the Americas, and under pressure to defend their vast dominion, the Habsburgs of Spain promoted gold and silver exploration in the New World with ruthless urgency. But, the great influx of wealth brought home by plundering conquistadors couldn't compensate for the Spanish government's extraordinary military spending, which would eventually bankrupt the country multiple times over and lead to the demise of the great empire. Gold became synonymous with financial dependability, and following the devastating chaos of World War I, the gold standard came to express the order of the free market system. Warfare in pursuit of wealth required borrowing—a quickly compulsive dependency for many governments. And when people lost confidence in the promissory notes and paper currencies issued during wartime, governments again turned to gold. In this captivating historical study, Kwarteng exposes a pattern of war-waging and financial debt—bedmates like April and taxes that go back hundreds of years, from the French Revolution to the emergence of modern-day China. His evidence is as rich and colorful as it is sweeping. And it starts and ends with gold.

Napoleon Hill s Gold Standard

Napoleon Hill s Gold Standard
Author: Napoleon Hill
Release: 2016-10-18
Editor: Sound Wisdom
Pages: 224
ISBN: 9780768410167
Language: en
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DESCRIPTION BOOK:

Napoleon Hill’s Gold Standard is a source of riches that you can take to the bank! Your profit from this book will materialize in the riches you uncover while living your life’s purpose. Knowing what to do is great, but applying what you have learned is the real secret to success. You gain your greatest riches in life when you read, study and take action on what you have learned. By reading this book you are acting on your explicit faith that you can become a person you desire to be. By raising your sights to your “higher self ” you are visualizing the picture perfect outcome for your purpose and plan. As Dr. Hill states: “When a plan comes through to your conscious mind while you are open to the guidance of infinite intelligence, accept it with appreciation and gratitude and act on it at once. Do not hesitate, do not argue, challenge, worry, fret about it, or wonder if it’s right. Act on it!”

A Retrospective on the Classical Gold Standard 1821 1931

A Retrospective on the Classical Gold Standard  1821 1931
Author: Michael D. Bordo,Anna J. Schwartz
Release: 2009-02-15
Editor: University of Chicago Press
Pages: 689
ISBN: 9780226066929
Language: en
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DESCRIPTION BOOK:

This is a timely review of the gold standard covering the 110 years of its operation until 1931, when Britain abandoned it in the midst of the Depression. Current dissatisfaction with floating rates of exchange has spurred interest in a return to a commodity standard. The studies in this volume were designed to gain a better understanding of the historical gold standard, but they also throw light on the question of whether restoring it today could help cure inflation, high interest rates, and low productivity growth. The volume includes a review of the literature on the classical gold standard; studies the experience with gold in England, Germany, Italy, Sweden, and Canada; and perspectives on international linkages and the stability of price-level trends under the gold standard. The articles and commentaries reflect strong, conflicting views among hte participants on issues of central bank behavior, purchasing-power an interest-rate parity, independent monetary policies, economic growth, the "Atlantic economy," and trends in commodity prices and long-term interest rates. This is a thoughtful and provocative book.

Gold Standard

Gold Standard
Author: Kym Gold
Release: 2021-05-18
Editor: Skyhorse
Pages: 216
ISBN: 1510765867
Language: en
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DESCRIPTION BOOK:

The cofounder of True Religion Brand Jeans, Kym Gold uses her story to serve up a firm dose of life and career lessons that helped her build a multimillion-dollar fashion brand from the ground up. Kym Gold’s mantra, “never settle for a no; always look for a yes,” is what led her to co-create True Religion Brand Jeans, a major retail clothing company that sold for close to a billion dollars in 2013. In Gold Standard, Kym finally gives her side of the story of how the once fledgling jeans company that nobody wanted, went on to become a giant revolutionizing player in the fashion industry. As a woman in the boys’ club world of the fickle fashion business, Kym armed herself and became one of True Religion’s majority shareholders and their lead female clothing designer. On Valentine’s Day in 2007, she was served divorce papers by her then husband and had her company ripped from under her—all within an hour. Since then, she has reestablished her place in the industry and catapulted herself into the coveted 1 percent of the richest Americans. In Gold Standard, Kym’s savvy business and fashion branding experience of thirty years gives a behind-the-scenes look into the always changing fashion industry. It also mixes in her compelling personal journey, including her marriage to Mark Burnett before he became TV's biggest mega producer, a compassionate view for women of the pressures of balancing a career, finances, and family. Kym motivates readers to throw the gold gloves on and put up a fight.

Golden Fetters

Golden Fetters
Author: Barry J. Eichengreen
Release: 1996
Editor: NBER Series on Long-term Factors in Economic Development
Pages: 484
ISBN: 0195101138
Language: en
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DESCRIPTION BOOK:

This is a reassessment of the international monetary crises of the post-World War I period, that led to the Great Depression of the 1930s. It analyzes the responses of the world's economic powers, and explains how new monetary policies set the stage for th